Quote from book: Crucial Conversations

Posted Friday, March 18th, 2016. Filed Under My Daily Dose

I was asked to read this book and it is phenomenal. I have referred it to others. I am part way in and wanted to share this quote:

pg. 38

“Unfortunately, as we grow older, most of us don’t realize that this desire to win is continually driving us away from healthy dialogue. We start out with the goal of resolving a problem, but as soon as someone raises the red flag of inaccuracy or challenges our correctness, we switch purposes in a heartbeat.”

I am learning to create crucial conversations for high conflict situations. I look at win/win but not everyone does. If you are speaking with someone who is about a zero sum game or win/lose it can be challenging.

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